Terms of Service

Last Updated: November 2nd, 2024

Introduction

Welcome to Rivur Suite Communications ("we," "us," or "our"). By accessing or using our website (the "Site") and services (the "Services"), including live streaming events and related features, you agree to comply with and be bound by these Terms of Use (the "Terms"). If you do not agree to these Terms, please refrain from using our Site or Services.

Eligibility

By using the Site or Services, you confirm that you are at least 18 years old or the age of majority in your province or territory of residence.

User Accounts

To access our Services, users must create an account using a valid email address. By creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your account information secure and confidential.
  • Will not share your account or password. Sharing accounts can get you banned from the service.
  • Accept responsibility for all activities conducted through your account.

We reserve the right to block or terminate any user account at our sole discretion for reasons including, but not limited to:

  • Misuse or abuse of our Site or Services.
  • Harassment or abusive behavior toward our staff, partners, or other users via phone or email.

Description of Goods

Our services include video streaming for live events, video-on-demand content, and downloads of previously recorded events. We do not own the copyright for any of the videos offered on our platform. The copyright and content responsibility rest solely with the producers of the content. Rivur Suite Communications acts as a service provider, facilitating access to the content for viewers. We do not sell any physical goods or goods that require shipping fees.

Privacy and Data Collection

We value your privacy and comply with applicable Canadian privacy laws.

  • The personal information we collect is your email address, which is used to create your account, and transaction details related to your purchase of live streaming events.
  • Payment processing, including credit card collection, is managed by Stripe, a third-party payment processor. We do not store or process your credit card information. Stripe's handling of your information is governed by their Privacy Policy.
  • Our Privacy Policy can be found here.

Payments and Refunds

All transactions for live streaming events are processed via Stripe.

  • By making a purchase, you agree to Stripe’s terms and conditions.
  • Refunds are handled at our discretion. For refund inquiries, please contact our support team.

Prohibited Conduct

Users are strictly prohibited from:

  • Engaging in fraudulent, unlawful, or abusive behavior.
  • Harassing or threatening our staff, partners, or other users.
  • Using the Site or Services in a manner that disrupts, damages, or interferes with the Services.
  • Sharing your user account to other for the purpose of using the service in more than once location.

Any violation of these rules may result in the immediate suspension or termination of your account and, if necessary, legal action.

Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and videos, is the intellectual property of Rivur Suite Communications or its partners. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

All the content produced by live events streaming through our platform, recorded, or uploaded is the copyright of the producers and their partners. Rivur Suite Communications has no claim of ownership of this content. All content uploaded or streamed using our site, we have an unlimited license to display and stream this content in any fashion we seem fit.

Disclaimer of Warranties

The Site and Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

  • The Services will be uninterrupted or error-free.
  • The content provided is accurate, reliable, or complete.
  • We are not responsible for the quality produced by the live event and video producers.
  • We are not responsible if an event is cancel for any reason.

Taxes and Service Fees

Taxes are charged by Stripe as described by the regional tax code. Service Fees are charged to help support of the platform. Taxes and service fees are charged in addition to the base ticket price.

Limitation of Liability

To the fullest extent permitted by Canadian law, Rivur Suite Communications, its officers, employees, and partners shall not be liable for any damages, including but not limited to:

  • Direct, indirect, incidental, or consequential damages arising from your use of the Site or Services.
  • Any failure or delay in performance due to factors beyond our control.

Indemnification

You agree to indemnify and hold harmless Rivur Suite Communications, its affiliates, partners, and staff from any claims, damages, or expenses arising from your use of the Site or Services, your violation of these Terms, or your violation of any third-party rights.

Modifications to the Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site or Services constitutes your acceptance of the updated Terms.

Currency

The prices for live events, video-on-demand content, and recorded event downloads are displayed in either Canadian (CAD) or United States (USD) dollars, depending on the location of the event. For events hosted in Canada, prices are typically listed in Canadian dollars, whereas events hosted in the United States or other regions may be listed in US dollars. The applicable currency will be clearly indicated during the purchase process. Please note that any currency conversion fees or exchange rates applied by your payment provider are your responsibility.

Live Streaming Platform Disclaimer

Rivur Suite Communications provides a platform for live streaming events but is not responsible for the quality of the live stream itself. The quality of the live stream is the sole responsibility of the event producer, including the content, resolution, and overall viewing experience. Additionally, we are not responsible for the quality or stability of your Internet connection, which may affect your ability to view the event. Rivur Suite Communications is also not liable if the producer decides to cancel, reschedule, or change the time of an event. All such decisions are made by the producer, and any related concerns should be directed to them.

Fulfillment Policy

Once payment is received, you will gain access to the live event, past event, or package of events as outlined by the event producer. The producer determines the start and end times of live events and how long recorded live events remain available for viewing. Rivur Suite Communications facilitates access to these events but is not responsible for their scheduling or availability. Refunds for events are at the sole discretion of the producer, and no refunds will be issued for purchasing the wrong event. Customers who repeatedly attempt to reverse transactions after an event has concluded may have their accounts permanently banned from using our platform.

Guiding Principles

Our policies are governed by applicable Canadian laws, ensuring compliance with local regulations and consumer protection standards. Additionally, all transactions conducted on our platform adhere to the Stripe Services Agreement, which governs payment processing. We also comply with the rules, regulations, and operating guidelines set forth by major payment networks, including VISA, MasterCard, and American Express. These principles ensure that our platform operates transparently, securely, and in alignment with established industry standards, providing a safe and reliable experience for our customers.

Additional Terms of Service

Productions and partners using our platform may have their own additional terms of service. These terms may be displayed on their website, within the video player, or presented prior to the purchase of an event. It is the responsibility of the customer to review and agree to these terms before completing a transaction. Rivur Suite Communications is not liable for any terms or conditions set by the producer or partner, and any disputes regarding these additional terms must be addressed directly with the producer or partner.

Customer Service

For assistance, please contact our customer service team at our contact page. We strive to address all inquiries promptly and provide support for our platform and services. If your inquiry pertains to an event produced by one of our partners, we will forward your customer service request to the event producer for further assistance. Please note that Rivur Suite Communications facilitates the platform but is not responsible for the content of partner-produced events.

General Inquires and Contact Information

For questions or concerns about these Terms, please contact us at our contact page.