Privacy Policy

1. Information We Collect

Personal Information: We collect the following personal information when you create an account or use our services:

• Email Address: Used for account creation, login, and shared the event producer for purchased content.
• Password: Used to secure your account. Passwords are stored in an encrypted format.

Payment Information: Payment processing, including credit card details, is handled by Stripe, a third-party payment processor. We do not store or process your credit card information. Stripe's handling of your payment information is governed by their Privacy Policy.

Usage Data: We use Google Analytics to track trends and website usage. All data collected is anonymized and does not identify individual users. We also collect server logs to monitor and improve performance.

2. How We Use Your Information

• To create and maintain your account.
• To facilitate access to live streams and video-on-demand events.
• To process transactions through Stripe.
• To share your email address with event producers for the purpose of event communication.
• To improve our website, services, and server performance through analytics and logs.
• Contact you from time to time our Rivur updates and new services. You can opt out of marketing emails.

3. Sharing of Information

We respect your privacy and only share your information in the following ways:

• With Event Producers: When you purchase access to an event, we share your email address with the event producer to enable event-related communication.
• With Stripe: For payment processing, Stripe collects your payment information. We do not store or access your credit card details.
• No Other Third Parties: We do not sell, trade, or share your personal information with other third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as necessary to fulfill the purposes described in this Privacy Policy. Server logs and analytics data are retained for performance monitoring and trends analysis but are anonymized where possible.

5. Your Privacy Rights

Under Canadian Law: You have the right to access and correct your personal information and request deletion of your personal information, subject to legal or contractual obligations.

Under California Law (CCPA): If you are a California resident, you have the right to request details about the categories of personal information we collect, request deletion of your personal information, and opt-out of the sale of personal information (note: we do not sell personal information).

Under GDPR: If you are a resident of the European Union, you have the right to access, correct, delete, restrict processing, and transfer your personal data, as well as withdraw consent for data processing where applicable.

To exercise your rights, please contact us at our contact page.

6. Security Measures

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passwords are stored in encrypted form, and all communications with Stripe are encrypted.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience and collect anonymized analytics data. You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.

8. International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers are located. We ensure these transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at our contact page.